Privacy and Cookie Policy

FreshBasket is committed to protecting your privacy and ensuring the security of your personal information. This Privacy and Cookie Policy outlines how we collect, use, and protect your data when you interact with our website or utilize our services. By accessing or using our website or Services, you agree to the collection and use of your information in accordance with this policy. If you do not agree, please discontinue use of our website and Services.

1. Information We Collect

We may collect various types of personal information about you, including:

Contact information: Name, address, phone number, email address
Demographic information: Age, gender, occupation
Payment information: Credit card details
Usage data: Information about your interactions with our website or services
Other details: Such as IP address, browser type, pages viewed, time spent on pages, and referral URLs (collected via cookies or other tracking technologies)

2. How We Collect Information

We collect information through various methods, including:

Website forms: When you fill out forms on our website, such as contact forms or appointment requests.
Cookies and tracking technologies: We use cookies and other tracking technologies to collect information about your browsing habits and preferences.
Direct interactions: When you contact us directly, such as by phone or email.

3. How We Use Your Information

We may use your information for the following purposes:

Providing our services: To deliver the care and services you have requested.
Communicating with you: To respond to your inquiries, provide updates, and send important notifications.
Improving our services: To analyze your usage data and make improvements to our website and services.
Complying with legal requirements: To comply with applicable laws and regulations.
Monitoring and analyzing usage patterns: To better understand user behavior and enhance user experience.
Fraud prevention: To detect and prevent fraudulent transactions or unauthorized activity.

4. Sharing Your Information

We may share your information with:

Our employees and contractors: To provide our services and support.
Third-party service providers: To assist us with various tasks, such as payment processing, data analysis, and marketing.
Business transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business by another entity.
Legal requirements: If required by law or in response to valid requests by public authorities (e.g., a court or a government agency).

5. Data Policy and Guidelines

We handle your data and information with the utmost care and in compliance with applicable data protection and healthcare laws in Canada. We implement appropriate security measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

6. Your Rights

You have the right to:

Access your personal information: Request a copy of the personal information we hold about you.
Correct your personal information: If you believe your information is inaccurate or incomplete, you can request corrections.
Object to processing: You may object to certain types of processing, such as direct marketing.
Request erasure: You may request the deletion of your personal information under certain circumstances.

To exercise any of these rights, please contact us using the details below. We will respond to your request within a reasonable timeframe.

7. Cookies

We use cookies and similar technologies to enhance your browsing experience, to provide you with relevant content and advertisements, to measure the effectiveness of our website, and to analyze traffic and performance. Cookies are small files that are stored on your device when you visit a website.

You can accept or reject cookies by adjusting your browser settings or by using the cookie consent tool on our website. You can also delete cookies from your device at any time. However, some cookies are essential for the functionality of our website and cannot be disabled. If you reject or delete cookies, some features of our website may not work properly or at all.

8. Security

We take reasonable measures to protect the security of your information. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy and Cookie Policy from time to time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to periodically review this page for the latest information on our privacy practices.

10. Contact Us

If you have any questions or concerns about our Privacy and Cookie Policy, please contact us at order@freshbasket.com.